Refund policy
Refund policy
This refund policy is effective as of January 1st, 2022.
This refund policy ONLY APPLIES TO OUR PRO & ELITE Plans. There are no refunds on any other QuantVue products outside the Pro & Elite plans.
Our monthly & yearly Pro & Elite plans are backed by a 30-day money back guarantee.
If you are not 100% satisfied within 30 days from the time of purchase, you may request a full refund.
Beyond the 30-day period, all sales are final.
The 30 day money back guarantee only applies to first time customers. If you have used our system or had a plan in the past, you are not eligble for a refund.
This means if you have user the PRO plan and sign up for ELITE, you will not be elgible for the refund guarantee and vice versa.
If the user does not cancel before the next renewal date of their subscription, no refund is permitted.
This refund policy does not apply to our ATS program.
See the ATS refund policy here.
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Your questions answered
What happens after I purchase?
After check out, you will be prompted to submit your NinjaTrader details in our post-purchase form.
Access is granted automatically if the form is filled out properly.
If you forgot to fill this form out, please email us; PROPFIRMROBOTS@GMAIL.COM
Can I use this if I'm a total beginner?
No. Our core system is designed for those with baseline trading knowledge and live-trading experience. Do not sign up if you’re a beginner trader. Intermediate to advanced experience is recommended.
Will I win every trade with this?
No. There is no algorithm or indicator that can accurately predict with 100% certainty the financial markets.
PROPFIRMROBOTS.COM is not responsible for trading losses. Past results are never indicative of future performance. Use PROPFIRMROBOTS and trade at your own risk.
What happens after I purchase?
After check out, you will be prompted to submit your TradingView or NinjaTrader details in our post-purchase form.
Access is granted automatically if the form is filled out properly.
If you forgot to fill this form out, please email us; PROPFIRMROBOTS@GMAIL.COM
Which markets & timeframes does PROPFIRMROBOTS.COM work on?
Our tools are designed for futures. However, clients can tweak our toolkit to any chart or market.
Do I need a paid TradingView plan?
Most clients use a paid TradingView plan, and the most popular among users is TradingView premium.
I never submitted the post-purchase form, how do I get access?
Please email your details to PROPFIRMROBOTS@GMAIL.COM and we will grant access right away!
How do I cancel my membership?
You can manage your account in the “My Account” tab or email us at PROPFIRMROBOTS@GMAIL.COM and we will process your cancellation immediately!
What is the refund policy?
Our monthly & yearly plans are backed by a 30-day RETURN back guarantee. If you are not 100% satisfied within 30 days from the time of purchase, you may request a full refund.AND GET STORE CREDIT FOR YOUR NEXT PURCHASE.
Beyond the 30-day period, No returns.
The 30 day RETURN guarantee only applies to first time customers. If you have used our system or had a plan in the past, you are not eligble for a refund. This means if you have used the PRO plan in the past and sign up for ELITE at a later date, you will not be elgible for the RETURN guarantee and vice versa.
This return policy does not apply to our SNIPER program.
See our full RETURN policy here.
Does the Elite plan include prop automation?
The Elite Plan on it’s own does not automate into prop firm accounts.
If you want to automate our tools into prop accounts, you can do so via 3rd party providers or through our SNIPER buildout here.
Is there a free trial on the SNIPER Program?
No. There is no free trial on the SNIPER program.